Questions?

Have Questions?

We got all the answers that you're looking for!

General

How can I contact support?

You can email us directly at: support@scentedgent.com, or you can fill out the form directly on our Contact Us page as well!

What currencies do you accept?

We only accept Canadian dollars (CAD) since we’re exclusively selling within Canada at the moment.

What payment types do you accept?

We accept numerous payment methods:

Visa
Mastercard
American Express
Interac Debit
Discover
Diners Club
Shop Pay
Apple Pay
Google Pay

shipping & delivery

How much is shipping?

If you're located in Canada, standard shipping is FREE on all orders over $75 before taxes. For orders under $75, standard shipping is calculated at checkout based on package weight and destination.

Multiple shipping options—express, or local delivery—are also available at checkout.

For more details, check out our Shipping Policy.

Where do you ship to?

We currently ship anywhere in Canada!

We do not ship to the United States, nor any other countries for the time being.

How long does shipping take?

Orders usually ship within 24-72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. Please allow for slight delays in processing times during our higher-season months and holidays.

Delivery times vary based on your location, but here’s what you can generally expect;

Standard shipping = 1 to 10 business days
Express shipping = 1 to 4 business days
Local delivery = within 2 business days

What is local delivery?

Local delivery offers personal delivery to your door for FREE within two business days, saving you time and money. To qualify, your delivery address must be within 10 kms of postal code H9H 5B9 (Kirkland, Quebec).

If you’re outside our local delivery zone, you can select either standard or express Canada Post shipping at checkout.

Help! My order is lost / hasn't arrived yet

While couriers give us an estimated delivery date, delays can occasionally happen. Your tracking number will keep you updated on your shipment's progress.

If your order still hasn’t arrived after 14 days business days, just email us at support@scentedgent.com, and we’ll look into it right away.

Returns & Cancellations

What is your return policy?

For health and safety reasons, we do not accept any returns at this time, to ensure that every product we ship is fresh and unused. If you’re not happy with your bar(s), please gift them to friends or family.

However, with our 30-Day PAWsitively Clean Guarantee, if you're not satisfied with your first purchase of a Scented Gent 3-in-1 bar, we offer a one-time refund or exchange for one bar from your order, even if it’s been opened or used.

Please visit our Refund & Exchange Policy page for more details and instructions on starting a refund or exchange.

What is your cancellation policy?

You can cancel your order at any time before it’s handed over to the courier. After that, cancellations are no longer accepted, sorry.

3-In-1 Bars

Where are your bars made?

All of our 3-in-1 bars, including the Suds Saver, are handcrafted right here in Canada, ensuring top-notch quality. We also prioritize sourcing our sunflower oils and essential oils from local producers in Quebec whenever possible.

How long do your bars last?

Our bars generally last up to 49 washes on average (about 7 weeks) with daily use. However, longevity can vary due to factors like the amount of body hair, frequency of use, and especially how the bar is stored and drained.

We’ve observed some bars lasting up to 56 washes and others just over 30, depending on usage and storage. For our experiments achieving up to 56 washes, we used a loofah to maximize lather and minimize bar usage, along with storing the bar on a Suds Saver.

Do your bars contain any harmful chemicals?

None of our bars contain any harmful chemicals, synthetic ingredients, additives, stabilizers, preservatives, nor GMOs. While our bars do contain Sodium Hydroxide (commonly referred to as lye, or caustic soda), which in its purest form can be dangerous, it is rendered harmless & safe as it’s not present whatsoever in the final product.

Instead, you'll see everyday ingredients in our bars like water, beeswax, coconut oil, patchouli, lavender, peppermint, eucalyptus and many more.

Is the _ph of your bars safe for hair?

Absolutely! Our 3-in-1 bars have an approximate pH of 9, which is typical for most bathing soaps (9-10). While shampoos generally have a lower pH (4-7), our bars remain both safe and effective for hair.

Plus, they’re packed with hair-friendly oils. Coconut oil provides deep hydration, creating a rich lather while nourishing your scalp. Sunflower and canola oils help balance oil levels, making them perfect for both dry and oily hair types.

We suggest using our bars to wash your hair 2-3 times a week, though this may vary depending on your hair type, texture, and oil levels. Of course, you can wash your hair daily if you prefer, but 2-3 times a week is our recommended routine.

Which bars are best for dry skin or scalp?

For ultra-moisturizing benefits, we highly recommend our Spiced Gin Tonic bar. It’s perfect for those with dry skin or scalp.

Additionally, the following bars are also great for dry skin and hair, as they are designed to be suitable for all skin and hair types:

Which bars are best for oily skin or scalp?

We highly recommend our Bergamot Breeze or Purple Haze Patchouli bars as they are designed to help manage excess oil while keeping your skin and hair refreshed.

Additionally, the following bars are also great for oily skin and hair, as they are designed to be suitable for all skin and hair types:

How can I extend the life of each bar?

Here’s our go-to list for maximizing the lifespan of your 3-in-1 bars:

Use a self-draining dish like our Suds Saver or a wire rack to promote air-drying.
Keep your bar away from moisture sources like the shower head after each use.
Stand outside the water’s reach when applying to your body to prevent excess wash-away.
Rotate bars every 2-3 weeks to allow them to re-harden.
Use a loofah to create more lather, reducing the need to rub the bar directly on your body.
Cut bars into halves or thirds with a sharp knife for longer use.
Store smaller pieces in a soap-saving pouch.
When the bar becomes thin, place it on top of a new bar for easier handling

Bonus tip: Our bars undergo a 30-day drying process before packaging, so they’re ready to use right away. Just avoid storing them in air-tight containers—they need ventilation to last!

Aren't 3-in-1 products bad for you?

Not all 3-in-1 products are created equal. Unlike the harsh, chemical-filled soaps & shampoos that give them a bad name, our bars are made with natural and organic ingredients, pure essential oils, and no harsh chemicals or synthetic fragrances. They're designed to gently care for your body, face, and hair without cutting corners.

Are your bars natural?

While there isn’t an official certification for the term “natural,” we assure you that each of our bars are handcrafted with organic canola oil, organic coconut oil, organic sunflower oil, water, sodium hydroxide (for saponification), essential oils, and other natural ingredients specific to each bar.

Our bars are vegetable-based, biodegradable, and versatile—perfect for your body, hair, and face.

Why don’t you use palm oil in your products?

We’re passionate animal lovers, which is why we choose not to use palm oil in our bars. Palm oil production is a major cause of deforestation and habitat loss for endangered wildlife. Instead, we use a nourishing base of organic canola, coconut, and sunflower oils.

Do you make liquid body wash or shampoo?

No—we don’t make liquid soaps because they’re mostly water, often packed in plastic, and usually overpriced. Most formulas are 80% water with just a bit of detergent. Our solid bars are a concentrated, biodegradable alternative that’s better for your skin, wallet, and the planet.

What is the shelf life of your bars?

We recommend using our bars within one year of receiving them to ensure they maintain optimal quality.

Can your bars be used on long hair?

Absolutely! Our bars are suitable for long hair. However, long hair often requires extra care, so we recommend using a conditioner afterward to seal in moisture and keep your scalp hydrated.

Have Questions?

We got all the answers that you're looking for!

General

How can I contact support?

You can email us directly at: support@scentedgent.com, or you can fill out the form directly on our Contact Us page as well!

What currencies do you accept?

We only accept Canadian dollars (CAD) since we’re exclusively selling within Canada at the moment.

What payment types do you accept?

We accept numerous payment methods:

Visa
Mastercard
American Express
Interac Debit
Discover
Diners Club
Shop Pay
Apple Pay
Google Pay

shipping & delivery

How much is shipping?

If you're located in Canada, standard shipping is FREE on all orders over $75 before taxes. For orders under $75, standard shipping is calculated at checkout based on package weight and destination.

Multiple shipping options—express, or local delivery—are also available at checkout.

For more details, check out our Shipping Policy.

Where do you ship to?

We currently ship anywhere in Canada! We do not ship to the United States, nor any other countries for the time being.

How long does shipping take?

Orders usually ship within 24-72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. Please allow for slight delays in processing times during our higher-season months and holidays.

Delivery times vary based on your location, but here’s what you can generally expect

Standard shipping = 1 to 10 business days
Express shipping = 1 to 4 business days
Local delivery = within 2 business days

What is local delivery?

Local delivery offers personal delivery to your door for FREE within two business days, saving you time and money. To qualify, your delivery address must be within 10 kms of postal code H9H 5B9 (Kirkland, Quebec).

If you’re outside our local delivery zone, you can select either standard or express Canada Post shipping at checkout.

Help! My order is lost / hasn't arrived yet

While couriers give us an estimated delivery date, delays can occasionally happen. Your tracking number will keep you updated on your shipment's progress.

If your order still hasn’t arrived after 14 days business days, just email us at support@scentedgent.com, and we’ll look into it right away.

Returns & Cancellations

What is your return policy?

For health and safety reasons, we do not accept any returns at this time, to ensure that every product we ship is fresh and unused. If you’re not happy with your bar(s), please gift them to friends or family.

However, with our 30-Day PAWsitively Clean Guarantee, if you're not satisfied with your first purchase of a Scented Gent 3-in-1 bar, we offer a one-time refund or exchange for one bar from your order, even if it’s been opened or used.

Please visit our Refund & Exchange Policy page for more details and instructions on starting a refund or exchange.

What is your cancellation policy?

You can cancel your order at any time before it’s handed over to the courier. After that, cancellations are no longer accepted, sorry.

3-In-1 Bars

Where are your bars made?

All of our 3-in-1 bars, including the Suds Saver, are handcrafted right here in Canada, ensuring top-notch quality.

We also prioritize sourcing our sunflower oils and essential oils from local producers in Quebec whenever possible.

How long do your bars last?

Our bars generally last up to 49 washes on average (about 7 weeks) with daily use. However, longevity can vary due to factors like the amount of body hair, frequency of use, and especially how the bar is stored and drained.

We’ve observed some bars lasting up to 56 washes and others just over 30, depending on usage and storage. For our experiments achieving up to 56 washes, we used a loofah to maximize lather and minimize bar usage, along with storing the bar on a Suds Saver.

Is the _ph of your bars safe for hair?

Absolutely! Our 3-in-1 bars have an approximate pH of 9, which is typical for most bathing soaps (9-10). While shampoos generally have a lower pH (4-7), our bars remain both safe and effective for hair.

Plus, they’re packed with hair-friendly oils. Coconut oil provides deep hydration, creating a rich lather while nourishing your scalp. Sunflower and canola oils help balance oil levels, making them perfect for both dry and oily hair types.

We suggest using our bars to wash your hair 2-3 times a week, though this may vary depending on your hair type, texture, and oil levels. Of course, you can wash your hair daily if you prefer, but 2-3 times a week is our recommended routine.

Which bars are best for dry skin or scalp?

For ultra-moisturizing benefits, we highly recommend our Spiced Gin Tonic bar. It’s perfect for those with dry skin or scalp.

Additionally, the following bars are also great for dry skin and hair, as they are designed to be suitable for all skin and hair types:

Which bars are best for oily skin or scalp?

We highly recommend our Bergamot Breeze or Purple Haze Patchouli bars as they are designed to help manage excess oil while keeping your skin and hair refreshed.

Additionally, the following bars are also great for oily skin and hair, as they are designed to be suitable for all skin and hair types:

How can I extend the life of each bar?

Here’s our go-to list for maximizing the lifespan of your 3-in-1 bars:

Use a self-draining dish like our Suds Saver or a wire rack to promote air-drying.
Keep your bar away from moisture sources like the shower head after each use.
Stand outside the water’s reach when applying to your body to prevent excess wash-away.
Rotate bars every 2-3 weeks to allow them to re-harden.
Use a loofah to create more lather, reducing the need to rub the bar directly on your body.
Cut bars into halves or thirds with a sharp knife for longer use.
Store smaller pieces in a soap-saving pouch.
When the bar becomes thin, place it on top of a new bar for easier handling.

Bonus tip: Our bars undergo a 30-day drying process before packaging, so they’re ready to use right away. Just avoid storing them in air-tight containers—they need ventilation to last!

Do your bars contain any harmful chemicals?

None of our bars contain any harmful chemicals, synthetic ingredients, additives, stabilizers, preservatives, nor GMOs.

While our bars do contain Sodium Hydroxide (commonly referred to as lye, or caustic soda), which in its purest form can be dangerous, it is rendered harmless & safe as it’s not present whatsoever in the final product.

Instead, you'll see everyday ingredients in our bars like water, beeswax, coconut oil, patchouli, lavender, peppermint, eucalyptus and many more.

Aren't 3-in-1 products bad for you?

Not all 3-in-1 products are created equal. Unlike the harsh, chemical-filled soaps & shampoos that give them a bad name, our bars are made with natural and organic ingredients, pure essential oils, and no harsh chemicals or synthetic fragrances. They're designed to gently care for your body, face, and hair without cutting corners.

Are your bars natural?

While there isn’t an official certification for the term “natural,” we assure you that each of our bars are handcrafted with organic canola oil, organic coconut oil, organic sunflower oil, water, sodium hydroxide (for saponification), essential oils, and other natural ingredients specific to each bar.

Our bars are vegetable-based, biodegradable, and versatile—perfect for your body, hair, and face.

Why don’t you use palm oil in your products?

We’re passionate animal lovers, which is why we choose not to use palm oil in our bars. Palm oil production is a major cause of deforestation and habitat loss for endangered wildlife. Instead, we use a nourishing base of organic canola, coconut, and sunflower oils.

Do you make liquid body wash or shampoo?

No—we don’t make liquid soaps because they’re mostly water, often packed in plastic, and usually overpriced. Most formulas are 80% water with just a bit of detergent. Our solid bars are a concentrated, biodegradable alternative that’s better for your skin, wallet, and the planet.

What is the shelf life of your bars?

We recommend using our bars within one year of receiving them to ensure they maintain optimal quality.

Can your bars be used on long hair?

Absolutely! Our bars are suitable for long hair. However, long hair often requires extra care, so we recommend using a conditioner afterward to seal in moisture and keep your scalp hydrated.

Have Questions?

We got all the answers you're looking for!

General

How can I contact support?

You can email us directly at: support@scentedgent.com, or you can fill out the form directly on our Contact Us page!

What currencies do you accept?

We only accept Canadian dollars (CAD) since we’re exclusively selling within Canada at the moment.

What payment types do you accept?

We accept numerous payment methods:

Visa
Mastercard
American Express
Interac Debit
Discover
Diners Club
Shop Pay
Apple Pay
Google Pay

shipping & delivery

How much is shipping?

If you're located in Canada, standard shipping is FREE on all orders over $75 before taxes. For orders under $75, standard shipping is calculated at checkout based on package weight and destination.

Multiple shipping options—express, or local delivery—are also available at checkout.

For more details, check out our Shipping Policy.

Where do you ship to?

We currently ship anywhere in Canada!

We do not ship to the United States, nor any other countries for the time being.

How long does shipping take?

Orders usually ship within 24-72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. Please allow for slight delays in processing times during our higher-season months and holidays.

Delivery times vary based on your location, but here’s what you can expect on average.

Standard shipping = 1 to 10 business days
Express shipping = 1 to 4 business days
Local delivery = within 2 business days

What is local delivery?

Local delivery offers personal delivery to your door for FREE within two business days, saving you time and money. To qualify, your delivery address must be within 10 kms of postal code H9H 5B9 (Kirkland, Quebec).

If you’re outside our local delivery zone, you can select either standard or express Canada Post shipping at checkout.

My order is lost / hasn't arrived yet

While couriers give us an estimated delivery date, delays can occasionally happen. Your tracking number will keep you updated on your shipment's progress.

If your order still hasn’t arrived after 14 days business days, just email us at support@scentedgent.com, and we’ll look into it right away.

Returns & Cancellations

What is your return policy?

For health and safety reasons, we do not accept any returns at this time, to ensure that every product we ship is fresh and unused. If you’re not happy with your bar(s), please gift them to friends or family.

However, with our 30-Day PAWsitively Clean Guarantee, if you're not satisfied with your first purchase of a Scented Gent 3-in-1 bar, we offer a one-time refund or exchange for one bar from your order, even if it’s been opened or used.

Please visit our Refund & Exchange Policy page for more details and instructions on starting a refund or exchange.

What is your cancellation policy?

You can cancel your order at any time before it’s handed over to the courier. After that, cancellations are no longer accepted, sorry.

3-In-1 Bars

Where are your bars made?

All of our 3-in-1 bars, including the Suds Saver, are handcrafted right here in Canada, ensuring top-notch quality.

We also prioritize sourcing our sunflower oils and essential oils from local producers in Quebec whenever possible.

How long do your bars last?

Our bars generally last up to 49 washes on average (about 7 weeks) with daily use. However, longevity can vary due to factors like the amount of body hair, frequency of use, and especially how the bar is stored and drained.

We’ve observed some bars lasting up to 56 washes and others just over 30, depending on usage and storage. For our experiments achieving up to 56 washes, we used a loofah to maximize lather and minimize bar usage, along with storing the bar on a Suds Saver.

Is the _ph of your bars safe for hair?

Absolutely! Our 3-in-1 bars have an approximate pH of 9, which is typical for most bathing soaps (9-10). While shampoos generally have a lower pH (4-7), our bars remain both safe and effective for hair.

Plus, they’re packed with hair-friendly oils. Coconut oil provides deep hydration, creating a rich lather while nourishing your scalp. Sunflower and canola oils help balance oil levels, making them perfect for both dry and oily hair types.

We suggest using our bars to wash your hair 2-3 times a week, though this may vary depending on your hair type, texture, and oil levels. Of course, you can wash your hair daily if you prefer, but 2-3 times a week is our recommended routine.

Best Bars for dry skin or scalp?

For ultra-moisturizing benefits, we highly recommend our Spiced Gin Tonic bar. It’s perfect for those with dry skin or scalp.

Additionally, the following bars are also great for dry skin and hair, as they are designed to be suitable for all skin and hair types:

Best bars for oily skin or scalp?

We highly recommend our Bergamot Breeze or Purple Haze Patchouli bars as they are designed to help manage excess oil while keeping your skin and hair refreshed.

Additionally, the following bars are also great for oily skin and hair, as they are designed to be suitable for all skin and hair types:

How can I make them last long?

Here’s our go-to list for maximizing the lifespan of your 3-in-1 bars:

Use a self-draining dish like our Suds Saver or a wire rack to promote air-drying.
Keep your bar away from moisture sources like the shower head after each use.
Stand outside the water’s reach when applying to your body to prevent excess wash-away.
Rotate bars every 2-3 weeks to allow them to re-harden.
Use a loofah to create more lather, reducing the need to rub the bar directly on your body.
Cut bars into halves or thirds with a sharp knife for longer use.
Store smaller pieces in a soap-saving pouch.
When the bar becomes thin, place it on top of a new bar for easier handling.

Bonus tip: Our bars undergo a 30-day drying process before packaging, so they’re ready to use right away. Just avoid storing them in air-tight containers—they need ventilation to last!

Do they contain any chemicals?

None of our bars contain any harmful chemicals, synthetic ingredients, additives, stabilizers, preservatives, nor GMOs.

While our bars do contain Sodium Hydroxide (commonly referred to as lye, or caustic soda), which in its purest form can be dangerous, it is rendered harmless & safe as it’s not present whatsoever in the final product.

Instead, you'll see everyday ingredients in our bars like water, beeswax, coconut oil, patchouli, lavender, peppermint, eucalyptus and many more.

Aren't 3-in-1 products bad for you?

Not all 3-in-1 products are created equal. Unlike the harsh, chemical-filled soaps & shampoos that give them a bad name, our bars are made with natural and organic ingredients, pure essential oils, and no harsh chemicals or synthetic fragrances. They're designed to gently care for your body, face, and hair without cutting corners.

Are your bars natural?

While there isn’t an official certification for the term “natural,” we assure you that each of our bars are handcrafted with organic canola oil, organic coconut oil, organic sunflower oil, water, sodium hydroxide (for saponification), essential oils, and other natural ingredients specific to each bar.

Our bars are vegetable-based, biodegradable, and versatile—perfect for your body, hair, and face.

Why don’t you use palm oil?

We’re passionate animal lovers, which is why we choose not to use palm oil in our bars. Palm oil production is a major cause of deforestation and habitat loss for endangered wildlife. Instead, we use a nourishing base of organic canola, coconut, and sunflower oils.

Do you make liquid 3-in-1s?

No—we don’t make liquid soaps because they’re mostly water, often packed in plastic, and usually overpriced. Most formulas are 80% water with just a bit of detergent. Our solid bars are a concentrated, biodegradable alternative that’s better for your skin, wallet, and the planet.

What is the shelf life of your bars?

We recommend using our bars within one year of receiving them to ensure they maintain optimal quality.

Can your bars be used on long hair?

Absolutely! Our bars are suitable for long hair. However, long hair often requires extra care, so we recommend using a conditioner afterward to seal in moisture and keep your scalp hydrated.